Working as an Organizational Development consultant, this Law of Performance really speaks to me.  Organizations are created through conversations.  When you think of your own organization, what kinds of conversations are happening?  They have the power to bring an organization to the top – or to it’s knees. 

We make meaning of the language we use. 

The words we use don’t have meaning, it’s how the situations occurs to us that creates this meaning.  This might be why there can be so much miscommunication when information is announced.  This of all the elements that shape the way in which we hear the actual words said.  

When an organization, or individuals, have a high level of trust things occur in a way that is very different when trust isn’t present. The same words can be said and we can leave with very different interpretations depending on our level of trust with the sender of the message.  

So, in essence, what’s not said is equally as important.  Trust is something that is not said, and provides a thick filter for us to hear this message.   

The key here, is are you present to this filter?  Do you have the awareness in place on how language occurs differently for each of us?  When you do, you can better communicate with others because you know how things occur might be different for different individuals.   

Addressing the unsaid is one of a number of steps we can do to increase our performance. It’s easier to talk about it once you bring it to the surface, isn’t it?  The other choice is to make your own meaning of the unsaid and be unclear.  Doesnt’s clear expectations = better performance?  

Zaffron and Logan state, “…articulating the unsaid creates the room to say something new.” It allows us to use language to create something new as well. Within here lies the increase to our performance. 

What are you creating?